Privacy Policy

Introduction

bk55 is committed to protecting the privacy and personal data of every user who accesses our platform. This Privacy Policy explains what information bk55 collects, why we collect it, how we use and store it, and the rights you hold as a user of our services.

By registering an account or continuing to use bk55, you acknowledge that you have read and understood this Privacy Policy in its entirety. If you do not agree with any part of this policy, please discontinue use of our platform. bk55 reserves the right to update this policy from time to time, and we will notify registered users of any material changes.

This Privacy Policy applies to all users of bk55 across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our platform is intended for adults aged 21 and above only.

Information We Collect

When you register and use bk55, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national ID or passport number for age and identity verification purposes.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: bKash number, Nagad number, Rocket account, bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) used for deposits and withdrawals on our platform.
• Technical information: IP address, device type, operating system, browser type, and session activity logs collected automatically when you use our platform.
• Gaming activity: betting history, game session data, wagering amounts, bonus usage, and transaction records related to your account.

We collect only the information that is necessary to operate our platform effectively, verify your identity, process transactions, and comply with applicable legal obligations. We do not collect sensitive personal data beyond what is required for these purposes.

How We Use Your Information

bk55 processes your personal data for the following purposes, all of which are necessary to deliver a safe and reliable betting and casino experience:

• Account management: to create, verify, maintain, and secure your bk55 account and verify that you meet the 21+ age requirement.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT).
• Customer support: to respond to your inquiries, resolve disputes, and provide technical assistance with your account or gaming experience.
• Responsible gaming compliance: to monitor for signs of problem gambling, enforce self-exclusion requests, and apply deposit limits in line with our responsible gaming commitments.
• Marketing communications: to send you promotional offers, bonus announcements, and platform updates, where you have consented to receive such communications. You may withdraw this consent at any time.

Sharing Your Data with Third Parties

bk55 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data only in the following limited and controlled circumstances:

Service providers: We may share necessary information with payment processors (such as bKash, Nagad, Rocket), identity verification partners, game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and technology infrastructure providers who assist us in operating the bk55 platform. All such providers are bound by strict data protection agreements and may only use your data for the specific service they provide to us.

Our Cookie Policy

bk55 uses cookies and similar tracking technologies on our platform to improve your experience, remember your preferences, and analyse how our site is used. Cookies are small text files stored on your device when you visit our platform.

We use three categories of cookies on bk55:

• Essential cookies: These are strictly necessary for the platform to function — for example, to keep you logged in to your account during a session and to process secure transactions.
• Analytical cookies: These help us understand how users interact with the platform — such as which games are most popular, how long sessions last, and where users encounter difficulty — so we can improve the bk55 experience.
• Marketing cookies: These allow us to deliver relevant promotional content to you based on your interests and gaming preferences. You can opt out of marketing cookies at any time by adjusting your browser settings.

How Long We Keep Your Data

bk55 retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. For active accounts, we retain personal data for the duration of your account's active status. Following account closure, we retain certain information for a legally required period to comply with financial record-keeping obligations and anti-fraud requirements.

Gaming activity records, including transaction history and wagering logs, are retained for a minimum period as required for audit and regulatory compliance. After this period, your data is securely deleted or anonymised such that it can no longer be linked to you as an individual.

Your Data Rights as a bk55 User

As a user of bk55, you have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data that bk55 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right of correction: If any of your personal data held by bk55 is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right of erasure: Under certain conditions, you may request that we delete your personal data from our systems. Note that some data may need to be retained by us for legal or compliance reasons even after account closure.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes. You may opt out of marketing emails or SMS at any time by following the unsubscribe instructions included in any communication.
• Right to withdraw consent: Where bk55 is processing your data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We may need to verify your identity before processing your request to ensure the security of your account.

How We Protect Your Data

bk55 uses industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and our platform is protected by SSL (Secure Sockets Layer) encryption. Access to your personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions.

While we take all reasonable steps to secure your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that could affect your rights or freedoms, bk55 will notify affected users as quickly as practicably possible and take prompt remedial action.

Third-Party Services and Links

The bk55 platform may integrate with or reference third-party services such as game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These third-party services operate under their own privacy policies, and bk55 is not responsible for the data practices of these external services.

We recommend that you review the privacy policies of any third-party services you interact with through our platform. bk55 will always aim to partner only with providers who maintain strong data protection standards.

Protection of Minors

bk55 is strictly an adults-only platform. Our services are intended exclusively for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered or provided personal data to us, we will immediately close the account and delete all associated data. If you believe a minor may have accessed our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

bk55 reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the 'Last updated' date at the top of this page. For material changes that significantly affect how we handle your personal data, we will notify registered users by email or via a prominent notice on the platform prior to the changes taking effect.

Your continued use of bk55 after any such updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact bk55 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bk55 handles your personal data, please do not hesitate to reach our support team. We aim to respond to all privacy-related enquiries within 5 business days.